Which of the following is NOT a step in the problem-solving process?

The correct answer is that conducting training is not a step in the problem-solving process. The problem-solving process typically involves several logical steps aimed at identifying and resolving issues effectively. These steps include identifying the problem, examining potential causes, and determining the best solution to address the issue at hand.

Identifying the problem is essential as it sets the stage for the entire process, ensuring everyone involved understands what needs to be fixed. Once the problem is identified, exploring its causes is crucial for understanding why the problem occurred and what factors contribute to it. Finally, deciding on the best way to solve the problem involves evaluating potential solutions and selecting the most effective one.

While conducting training can be a valuable activity in many situations, particularly for preventing future issues or addressing knowledge gaps within a team, it does not directly fit into the systematic steps of the problem-solving process itself. Instead, training may be an outcome or a recommended action after a solution has been identified, aiming to apply the solution and ensure all members are equipped with the necessary skills and knowledge.